1. Can products be customized?

Yes, all our dry cabinets and environmental chambers are fully customizable based on your technical specifications, capacity, materials (e.g., SUS304), and functional requirements (e.g., N₂ purge, heating, data logging).

2. What is the lead time?

• Standard models: 5–10 working days
• Customized configurations: 15–30 working days
Lead times may vary slightly based on order volume and component availability.

3. What trade terms do you support?

We offer flexible Incoterms® 2020 options to suit your logistics needs:

• EXW (Ex-Works): You arrange pickup from our Hangzhou facility.
• FOB (Free On Board): We deliver to the port of shipment; you handle ocean/air freight.
• CIF (Cost, Insurance & Freight): We cover freight and insurance to your destination port. Import duties and local taxes are not included.
• DAP (Delivered At Place): We deliver to your specified address. You handle import clearance, duties, VAT, and unloading.
• DDP (Delivered Duty Paid): Available on request – we manage all costs including duties and taxes for door-to-door delivery.

Note: DDU is no longer used in Incoterms® 2020; DAP is the current standard.

4. How are shipping costs and taxes handled?

Shipping costs depend on product dimensions, weight, destination, and chosen transport method (sea, air, rail, or express). Import duties, VAT, GST, or other local taxes are typically the buyer’s responsibility unless DDP terms are selected. A detailed breakdown of all costs will be included in your official quotation.

5. What shipping methods are available?

• Ocean freight (LCL/FCL)
• Air cargo
• Rail transport (e.g., China-Europe rail)
• International express (DHL, FedEx, UPS, etc.)
• Custom logistics solutions upon request
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6. What payment methods do you accept?

• Bank Transfer (T/T): 100% advance payment via SWIFT, FAST, MEPS, GIRO, or ACH
• PayPal: For orders under USD 500, shipped via express only
• Credit Card: Via secure payment gateway
• Letter of Credit (L/C): Irrevocable L/C at sight, accepted for large orders

7. Do you have international export experience?

Yes. We regularly export to clients worldwide and are experienced in handling international documentation, customs compliance, and global logistics coordination for industrial equipment.