01
Technical files
Operation manuals, wiring diagrams and spare-part lists are issued against the model. Request them from Technical resources rather than as an open download.
Service
After-sales Support
Follow-up for laboratory equipment already in the field: files, spare parts, commissioning and service visits.
Installed equipment
Write with the unit. We route the engineer.
This page is for laboratory instruments already in the field. Send the model, serial number or project reference — that is the fastest way to reach the right desk. The same address handles new applications; those are passed to sales.
Not yet installed
Specification belongs on Contact
If you are choosing an instrument, a method or a first order, start with a project note rather than an after-sales ticket. Questions that are not tied to a serial number are also answered in the FAQ.
Scope
What we can help with
Support follows the unit you already run — not a generic catalogue ticket.
02
Commissioning
Set-point, alarm and controller questions after the crate is opened. Include the current reading and what you expected to see.
03
Spare parts
Filters, sensors, seals and maintenance kits keyed to the model and the approximate year of supply.
04
Service visits
On-site work is arranged through your regional contact where one is available. Remote diagnosis comes first when photos and a serial number are enough.
Your message
What to include
Four facts get a request to the right engineer. Do not send passwords or unrelated personal data.
- 01Model or serial
- 02Year of supply
- 03Symptom or file needed
- 04Photos, if a fault
Reach us
Email is the most reliable path
International after-sales is answered in English. Phone the office if you already have an open case.
Also useful
Files, questions and the cloud layer
Documents
Technical resources
Datasheets, manuals, drawings, spare lists and conformity files issued to a named model.
Specification
FAQ
Method, documentation and laboratory questions that are not tied to a serial number.
Connected units
EJER CLOUD
Live status, alarms and records when a connected laboratory instrument is specified with the cloud layer.
Next step
Have a unit in the field?
Send the model and what you need. If this is a new project, write a short application note instead.